1. Who We Are
Nature Green Holidays ("we," "us," "our") is a travel and tour agency based in Ernakulam, Kerala, India. We operate the website at naturegreenholidays.com and provide Kerala tour packages, taxi services and airport transfers. This Privacy Policy explains how we collect and handle your personal data.
2. Information We Collect
We collect the following categories of personal information:
- Contact information: Name, phone number, email address.
- Booking details: Travel dates, destinations, number of travellers, accommodation preferences.
- Payment information: We do not store full card details. Payments made via UPI or bank transfer are processed directly through the respective payment platforms.
- Communication records: WhatsApp messages, emails and call logs related to your booking.
- Website usage data: Pages visited, time spent, device type and browser (collected via Google Analytics 4).
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing and confirming your booking enquiry.
- Communicating with you about your booking, including confirmations, updates and itinerary changes.
- Providing customer support before, during and after your trip.
- Sending you relevant travel updates or promotional offers (only with your consent — you may unsubscribe at any time).
- Improving our website and services through anonymised analytics data.
- Complying with legal and regulatory obligations.
4. Cookies & Analytics
Our website uses cookies and similar technologies. Specifically:
- Google Analytics 4: Collects anonymised data about how visitors use our site (pages viewed, session duration, device type). This data does not identify you personally. You can opt out at tools.google.com/dlpage/gaoptout.
- Google Tag Manager: Used to manage and deploy tracking scripts on our site.
- Essential cookies: Required for basic site functionality (e.g., form submissions). These cannot be disabled.
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your browsing experience on this site.
5. WhatsApp Communications
When you contact us via WhatsApp, your messages are processed through Meta Platforms Inc. (WhatsApp). Please refer to WhatsApp's own Privacy Policy for information on how Meta handles your data. We store booking-related WhatsApp conversations for up to 12 months.
6. Sharing Your Information
We do not sell, rent or trade your personal information to third parties. We may share your data with:
- Hotels and accommodation providers: Your name and contact details, solely to complete your reservation.
- Service providers: Trusted third-party vendors (e.g., email service, analytics) who assist in operating our business under strict confidentiality agreements.
- Legal authorities: Where required by Indian law or a valid legal process.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are retained for a minimum of 3 years for accounting and legal purposes. You may request deletion of your personal data at any time (see Section 9 below).
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. These include secure email, encrypted form submissions (HTTPS) and access controls. However, no method of transmission over the internet is 100% secure.
9. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- Raise a complaint with the relevant data protection authority.
To exercise any of these rights, please contact us at naturegreenh@gmail.com.
10. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors without parental consent. If you believe we have inadvertently collected data from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Nature Green Holidays
Near South Railway Station, Ernakulam, Kerala — 682 016, India
+91 70121 12733 | naturegreenh@gmail.com